Cannot Login / Reset Password

During the checkout process, you may receive the error message Invalid account information

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This means the email you are attempting to use already exists in our database. Follow these steps to resolve your issue.

  • Click Login

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  • Use the same email address you were attempting to create an account with and enter your password. When the fields are completed, click Next. 

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  • If the email address and password combination are correct, you will be moved onto the next screen. 
  • If you still cannot login, click here to reset your password. You will be taken to the Reset Password screen.

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  • Enter your email address and click Submit.
  • A reset password email will be send to the email address you entered. 
  • Click the link within the email and create a new password.

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  • You will be taken to a new window where you will be prompted to enter a new password

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  • Enter a new password and enter the same password in the Confirm Password field as well.
  • When completed, click Submit.
  • You will be taken back to the login screen. Enter your email address and new password.

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  • You should now be logged into your dashboard and you can continue checking out or viewing your NoiseAware data!

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