Suggested protocol for responding to noise alertsLast Updated: February 07, 2019
Once you receive a noise alert from NoiseAware, you should click on the included link to check your dashboard and assess the noise situation at your property. If noise levels are too high and aren't getting better after a few minutes, we recommend you contact the guest with a friendly reminder of your noise policy:
"Hi [Guest Name], I hope your stay is going well! I did receive a noise alert from NoiseAware and wanted to check in. My building is pretty strict about noise issues so I'm passing this info along as a friendly reminder. I hope you are enjoying [City Name] and want to make sure you have a great stay at my place. Let me know if there is anything else I can do for you!"
This kind of polite reminder almost always resolves the situation.